Your opinion is very important to us. Please contact us if you have any doubts, questions, opinions, or suggestions. You can also consult our FAQs or contact our Green Line, available 24 hours a day: 800 700 600 / 820 700 600 / 840 700 600
Where are we
Contact Form
FAQs
A: To get the amount of your invoice, contact the Call Center 800 700 600 / 820 700 600 / 840 700 600 and provide your contract number. The online agent will search the system for the invoice in question. You can also check the status of your account through MADZI.
A: To find out the date of the next reading, contact the Call Center 800 700 600 / 820 700 600 / 840 700 600 and provide your contract number. The date of the next reading is based on the date of your last invoice.
A: To obtain information about your debt, contact the Call Center 800 700 600 / 820 700 600 / 840 700 600 and provide your contract number. You will have information on your total debt. Through MADZI it is also possible to access your last five invoices.
A: Payments can be made through electronic channels (Banking Applications, E-Banking, ATM), USSD, MADZI, Bank Transfer, or at the store.
A: Go to the nearest store, and depending on your balance, the amount of your debt will be paid in installments and must be paid monthly.
A: To replace the meter, you must contact the Call Center. Explain the problem with the meter after the visit by a technician, the need for replacement or repair of the meter will be determined.
A: A letter is required explaining the reason for the exchange. Attach your ID, NUIT, and the last invoice paid, and go to the nearest store. The amount to change the meter to Pre-paid is 14,000 MZN.
A: To start an order, the customer must go to the Operational Area with the following documents: Customer Application; Photocopy of B.I.; Photocopy of the NUIT card; Sketch indicating the location of the address and a copy of the invoice from the nearest neighbor who regularly receives invoices, to facilitate insertion into the computer system.
Note: The cost of the call is estimated after the inspection is carried out and provided exclusively by the Customer Service staff.
A: To start a contract change request, the customer must go to the Operational Area with the following documents: Customer Application; Photocopy of B.I.; Photocopy of the NUIT card; Proof of Address; Water bill or receipt from a former customer.
Once the documents referred to above have been delivered, your request will be processed as follows:
- Information on the cost of the service by Customer Service personnel;
- Data processing in the computer system after budget approval by the new client;
- Payment and signing of the contract.
Note: The former customer’s account statement must have a zero balance.
A: After the theft, you must visit the nearest store and pay the meter. After payment, a process is opened, and a new accountant is requested.
A: Several factors can be the cause of low water pressure, such as an old pipe or the location of the residence being in a high or low area. The area managers must visit the residence to better identify the problem.
A: Several factors can cause low water pressure. A complaint must be made so that the area manager can follow up and identify the cause.
A: To access the water distribution schedule, you must call the Call Center.
A: The lack of water can be caused by several factors, such as bad weather or an internal supply failure. Keep an eye on the AdRMM pages for a real-time update.
A: Call the Call Center and provide your contract number. The AdRMM team will investigate the reason and resolve it if the cause is on AdRMM’s side.
A. The billing period is represented on the invoice as a consumption period. This period may include more than one month.
A. This information is visible in the readings section, which corresponds to actual readings taken from the customer’s meter. If the dates that appear in the consumption period are not the same as the actual readings, it means that there was a consumption estimate calculated from previous dates that are not represented in the consumption period. In these cases, a settlement is applied, comparing the actual readings with the estimates charged.
A. Water consumption in m3 is represented by the difference between the previous actual reading and the current actual reading.
A. The rates applied are represented in the sum of the invoice. These are called tiers, ranging from the 1st to the 3rd. Due to the value in m3 of water consumption, the customer moves up the tiers.
A. The final value that appears in the sum of the invoice includes the value of the current invoice plus, if applicable, the amount owed by the customer.
A. The amount owed by the customer appears in the top left corner of the invoice. The customer can understand the dates relating to these same debts.
A. The different payment methods are indicated at the bottom of the invoice. In this area, the customer can also find the QR Code that takes them directly to electronic payment methods.
